Florentine is a charming café located at Grand Hyatt Manila, situated at 8th Avenue corner, 35th St, Taguig, 1634 Metro Manila, Philippines. With a rating of 3.9 out of 5 and 12 ratings, this café is a popular choice for locals and tourists alike. The café is open 24 hours a day, seven days a week, making it a convenient spot for a morning coffee, a midday snack, or a late-night dessert. Whether you’re craving a hot cup of coffee to start your day or a sweet treat to end it, Florentine has you covered. One of the highlights of the menu at Florentine is the decadent salted caramel drink with crunchy caramel popcorn bits. This luxurious beverage has earned a well-deserved five-star rating from customers for its indulgent taste and unique twist. Customer reviews of Florentine highlight the affordability of the food, with one reviewer mentioning that they were pleasantly surprised by the reasonable prices despite the café being located inside a hotel. The donuts are a fan favorite, while the hot chocolate receives mixed reviews – some enjoy it, while others find it just okay.
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However, not all reviews of Florentine are positive. Some customers have had less than satisfactory experiences, with complaints about poor customer service and long wait times for pre-ordered pastries. One customer recounted a particularly unpleasant interaction with a staff member, Fely, who they felt was dismissive and rude. They even went as far as to suggest that Fely should receive additional training in customer service or be transferred to a different role. Another reviewer expressed frustration at the lack of prepared pastries on the day of pick-up, despite pre-ordering three days in advance. They also criticized the manager, Jacky, for being rude and unhelpful, recommending that the staff be replaced with individuals better suited for customer-facing roles. Despite these negative reviews, Florentine continues to attract customers with its cozy atmosphere, delicious pastries, and convenient location within Grand Hyatt Manila. Whether you’re looking for a quick bite to eat or a leisurely coffee break, Florentine is a must-visit café in the bustling BGC area.
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For the Best Coffee Shop in BGC keyword, Florentine at Grand Hyatt Manila is a top contender, offering a diverse menu, cozy ambiance, and a central location for locals and visitors to enjoy. Make sure to stop by Florentine for your next caffeine fix or sweet indulgence in Taguig City.

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